Shipping & Returns
Belle Shipping & Returns Policy.
We hope you love shopping with us. Here are our delivery and returns policies to help make sure we meet your expectations.
Shipping and Delivery
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Deliveries occur only on every day of the week. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed within our hours of operation as disclosed on our storefront. Orders you place with Belle.ng late on any given day will not be processed until the next day. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.
Delivery addresses outside Abuja shall attract additional charges for standard Shipping & Delivery. Orders are delivered between 30 Minutes to 4 hours within Abuja and next day to locations outside Abuja provided that such order is placed on our website before 4 PM.
We want you to be completely happy with your Belle order. If for any reason you are not satisfied, we will gladly accept your timely return of product returned in the same condition as when it was received. A pickup and/or restock fee may apply.
Our delivery personnel are only authorised to make a one-way delivery. They are not authorised to make any presentations on behalf of belle.ng. Save if directed by a superior staff of belle.ng, customers are not permitted to reject an order brought by our dispatcher under any circumstances without first having recourse to our support unit. In the event a complaint is meritorious, it is our duty to either arrange for a return, disposal or replacement for a defective product.
- Perishable goods are to be returned not later than 6 hours from receipt.
- Perishable goods such as frozen foods are to be preserved by the customer in the same state it was received until the complaint is communicated to us and resolved.
- Other products must be returned within 48 hours within Abuja and 72 hours for locations outside Abuja.
Returning Products by Courier
On the back of the packing slip enclosed with your Belle.ng order. please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
We process your refund within 6 hours of receipt of your returned product provided that the product satisfies all the conditions listed on this page.